Midadstore.com Privacy Policy

Last Updated: 30/08/2025

1. Introduction

This Privacy Policy describes how Midad Al Sharq Trading Est. ("we," "us," or "our") collects, uses, and protects your personal information when you visit and use our website, midadstore.com (the "Website"). We are committed to protecting your privacy and ensuring the security of your personal data in accordance with the laws of the Kingdom of Saudi Arabia.

2. Company Information

3. What Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Create an Account: Name, email address, phone number, and password.
• Place an Order: Name, shipping address, billing address, phone number, and payment information (e.g., credit card details). Note: We use secure third-party payment gateways and do not store your full payment card details on our servers.
• Sign up for our Newsletter: Your email address.
• Contact Us: The content of your communication and your contact details.

In addition to information you provide directly, we may automatically collect certain technical data when you visit the Website, including:

• Your IP address.
• Browser type and version.
• Device type.
• Pages you visit and the time spent on those pages.
• Referring URLs.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To Process and Fulfill Your Orders: We use your personal information to process payments, ship products, provide customer support, and communicate with you about your order.
• To Improve Our Services: We analyze user behavior and feedback to improve the functionality and design of our Website, products, and services.
• To Personalize Your Experience: We may use your information to customize your shopping experience and to show you products that may be of interest to you.
• To Send Marketing Communications: With your explicit consent, we may use your email address to send you newsletters, promotional offers, and updates about our products. You can unsubscribe at any time.
• For Security and Fraud Prevention: We use your information to protect our Website and business from fraudulent transactions and other unlawful activities.
• To Comply with Legal Obligations: We may process your information to comply with our legal duties under Saudi Arabian law.

5. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. We may share your information with trusted third parties who assist us in operating our business and providing our services, such as:

• Payment Gateways: To process your payments securely.
• Shipping and Delivery Partners: To deliver your orders.
• IT Service Providers: For website hosting, data storage, and analytics.

All third parties are contractually obligated to protect your data and are prohibited from using your personal information for any purpose other than providing services to us.

6. Your Rights

Under the laws of the Kingdom of Saudi Arabia, you have the following rights regarding your personal data:

• The Right to Access: You have the right to request a copy of the personal information we hold about you.
• The Right to Correction: You have the right to request the correction of inaccurate or incomplete personal information we hold.
• The Right to Erasure: You have the right to request the deletion of your personal data, subject to legal and contractual obligations to retain certain information.

To exercise any of these rights, please contact us at info@midadstore.com. We will respond to your request within a reasonable timeframe.

7. Data Security

We implement a range of technical and organizational security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Secure Socket Layer (SSL) technology for all data transmitted on the Website.
• Secure third-party payment gateways.
• Internal policies and access controls to limit employee access to personal data.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

8. Use of Cookies

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. We use cookies to:

• Remember your preferences (e.g., language, currency).
• Analyze website traffic and improve performance.
• Personalize your shopping experience.
• Provide targeted advertising.

By using the Website, you consent to our use of cookies. You can manage your cookie preferences through your browser settings.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new policy on this page with an updated "Last Updated" date.

10. Complaint Mechanism

If you have a privacy-related concern or complaint, please contact us at info@midadstore.com or by calling +966 550 349 373. We will investigate your complaint and work to resolve it in a timely manner.