Midadstore.com Terms of Service

Last Updated: 30/08/2025

1. Introduction and Acceptance of Terms

Welcome to midadstore.com, the official website for Midad Al Sharq Trading Est. These Terms of Service ("Terms") govern your access to and use of the website, including any content, functionality, and services offered on or through midadstore.com (the "Website").

By accessing, browsing, or using the Website, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree with any part of these Terms, you must not use the Website.

2. Company Information

3. User Accounts

To use certain features of the Website, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during the registration process.
• Maintain the security of your password and identification.
• Promptly update your account information to keep it current and accurate.
• Accept full responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate your account at our sole discretion, including for any violation of these Terms.

4. Products and Services

Midad Al Sharq Trading Est. offers a variety of products and services for sale on the Website. We strive to provide accurate descriptions, images, and pricing. However, we do not warrant that product descriptions or other content on the Website are complete, reliable, current, or error-free.

5. Placing an Order and Contract Formation

When you place an order on the Website, you are making an offer to purchase the product(s) in your cart. Your order is subject to acceptance by us.

Order Confirmation: Upon receiving your order, we will send an email confirming the order details. This email does not constitute acceptance of your order.

Contract Conclusion: The contract for the sale of a product is concluded when we send you an email or other communication confirming that the product has been shipped or is ready for delivery.

6. Pricing, Payments, and Billing

Prices: All prices are listed in Saudi Riyals (SAR). The total cost of your order will include the product price, applicable taxes (including VAT), and shipping/delivery fees. All prices are final at the time of purchase, unless there is a clear and obvious pricing error.

Payment Methods: We accept various payment methods, including [list payment methods, e.g., Mada, Visa, Mastercard, STC Pay, Cash on Delivery].

Billing: By providing a payment method, you authorize us to charge the total amount due for your order.

7. Delivery and Shipping

Delivery Time: We will provide an estimated delivery date at the time of order confirmation. We will not be liable for any delays in delivery that are outside of our reasonable control.

Delivery to Third-Party: If you instruct us to deliver to a third party, you are responsible for ensuring that the third party is authorized to receive the product.

Inability to Deliver: If we are unable to deliver the product due to your fault, such as providing an incorrect address, you may be responsible for re-delivery costs.

8. Returns, Refunds, and Order Cancellation

Our Return and Refund Policy is incorporated into these Terms and available on the Website. In accordance with the Saudi E-Commerce Law, you have the right to cancel the contract and return the product within seven (7) days of delivery, provided the product has not been used or benefited from.

Exclusions: This right to return does not apply to:

• Products manufactured to your specific requirements.
• Products that, due to their nature, cannot be re-sold (e.g., items affecting health or hygiene).
• Digital products such as software or programs that have been downloaded.
• Newspapers, magazines, or other periodicals.

Refunds: If a return is accepted, we will refund the purchase price, excluding any shipping or delivery fees, in the same manner as the original payment.

9. Warranty

We will provide a warranty on products as offered by the manufacturer. The details of any applicable warranty will be provided on the product page or with the product itself. Please contact us for any warranty claims.

10. Intellectual Property

All content on the Website, including text, graphics, logos, images, and software, is the property of Midad Al Sharq Trading Est. or its content suppliers and is protected by Saudi Arabian and international copyright laws. You may not reproduce, modify, distribute, or otherwise use any content from the Website without our express written permission.

11. Prohibited Uses

You agree not to use the Website for any unlawful or prohibited purpose, including:

• Posting or transmitting any content that is abusive, defamatory, obscene, or otherwise objectionable.
• Attempting to gain unauthorized access to our systems or user accounts.
• Using automated bots, scripts, or other means to access or interact with the Website.
• Infringing upon the intellectual property rights of others.

12. Disclaimer of Warranties

The Website is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the operation of the Website or the information, content, materials, or products included on it.

13. Limitation of Liability

To the maximum extent permitted by Saudi Arabian law, Midad Al Sharq Trading Est. shall not be liable for any direct, indirect, incidental, punitive, or consequential damages resulting from your use or inability to use the Website, even if we have been advised of the possibility of such damages.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, particularly the E-Commerce Law. Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Website shall be resolved by the competent courts of the Kingdom of Saudi Arabia.

15. Complaint Mechanism

If you have a complaint regarding a product or service, please contact us at info@midadstore.com or by calling +966 550 349 373. We will make every effort to resolve your complaint in a timely and professional manner.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will post the revised Terms on the Website with an updated "Last Updated" date. Your continued use of the Website after any changes indicates your acceptance of the new Terms.

17. Contact Information

For any questions or concerns regarding these Terms, please contact us at info@midadstore.com.